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🛒
E-commerce
Online Retailer • 8-person team
AI Email Management
Customer Service Team Drowning in 500+ Daily Emails
Representative Example: This case study demonstrates typical outcomes based on industry benchmarks and proven AI methodologies.
ROI
440%
Payback
5 days
Investment
$997/month
Delivery
4 days
⚠️The Challenge
An e-commerce store was receiving 500+ customer emails daily. Support team spent 6+ hours just triaging and categorizing emails, delaying responses and hurting customer satisfaction.
Key Pain Points:
- •Email overload (500+ daily)
- •Slow response times (24+ hours)
- •Misrouted inquiries
- •Declining customer satisfaction
💡Our Solution
Deployed an AI system that categorizes incoming emails, auto-responds to common inquiries, and routes complex issues to appropriate team members with full context.
Implementation Steps:
- Email classification AI
- Auto-response templates
- Smart routing rules
- Priority queue system
Technologies Used:
AI/NLPEmail APICRM IntegrationAutomation
📈The Results
After 30 days, the transformation was clear:
Auto-Handled Emails
Before
0%
→
After
75%
375 emails/day
Average Response Time
Before
24 hours
→
After
2 hours
91% faster
Support Team Time
Before
6 hrs/day
→
After
1.5 hrs/day
4.5 hrs/day saved
Customer Satisfaction
Before
3.4/5
→
After
4.6/5
35% increase
Return on Investment
Investment
$997/month
Monthly Savings
$5,400
Payback Period
5 days
Annual ROI
440%
Ready for Similar Results?
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