Terms of Service
Last Updated: January 15, 2025
Welcome to our AI automation services ("we," "our," or "us"). These Terms of Service govern your use of our AI automation services. By using our services, you agree to these Terms.
Email: support@galaxyzenai.ai
1. Our Services
We provide:
- Custom AI agent development (chatbots, voice agents)
- AI consulting and strategy
- Workflow automation and integration
- AI implementation and optimization
- Training and ongoing support
Service Delivery: We deliver services professionally according to industry standards. We may use subcontractors, partner agencies, or freelancers to perform certain aspects of the work, but we remain fully responsible for all deliverables.
2. Your Responsibilities
✓ Provide necessary information and access for us to complete your project
✓ Review and test deliverables within agreed timeframes
✓ Notify us of any issues promptly
✓ Pay invoices on time as agreed
✓ Provide monthly revenue reports if profit-sharing applies
3. Ownership & Intellectual Property
What You Own:
Upon full payment (including any applicable profit-share obligations), you own all custom deliverables created specifically for your project, including code, designs, and documentation.
What We Retain:
We retain ownership of:
- Pre-existing tools and frameworks
- General methodologies and best practices
- Reusable components not specific to your business
- Knowledge and expertise gained during the project
Your License:
If we use any of our pre-existing tools in your project, you get a permanent, worldwide, royalty-free license to use them as part of your deliverables for your business purposes.
4. Confidentiality
We protect your information:
Both parties agree to keep confidential any non-public information shared during our work together. This includes business strategies, technical details, financial information, and customer data.
This obligation continues even after our project ends.
5. Payment Terms
Payment terms are specified in your service agreement and may include:
Standard Payment Options:
- One-time projects: Deposit required (typically 50%), balance due upon completion
- Monthly retainers: Billed in advance at the start of each month
- Custom arrangements: As agreed in your proposal
Profit-Share Arrangements:
For certain projects, we may offer a profit-sharing arrangement where:
- We receive a percentage of revenue generated by the AI solution
- Profit-share percentages and terms are specified in your service agreement
- You provide monthly revenue reports for transparency
- Profit-share payments are due within 15 days of month-end
Note: When we use partner agencies or freelancers for your project, profit-share terms may apply to compensate those partners for their contribution to your success.
Late Payments:
Overdue invoices: Services may be paused if payments are more than 15 days late. Late fees may apply as specified in your agreement.
6. Service Term & Cancellation
Duration:
These Terms remain in effect for the duration of your service agreement.
Cancellation by You:
For monthly services, you may cancel with 60 days written notice by emailing support@galaxyzenai.ai. Profit-share obligations continue for revenue generated by systems we built, as specified in your agreement.
Cancellation by Us:
We may terminate services if you materially breach these Terms (including failure to pay profit-share amounts) and don't fix the issue within 30 days of written notice.
7. Limitation of Liability
Services Provided "As Is": While we strive for excellence, we cannot guarantee specific business outcomes or revenue results.
Liability Cap: Our total liability for any claims will not exceed the greater of (a) the amount you paid us in the 12 months before the claim, or (b) $5,000 CAD.
Excluded Damages: We are not liable for indirect damages, lost profits, consequential damages, or loss of data.
8. Mutual Protection
Each party agrees to protect the other from third-party claims arising from their own breach of these Terms, negligence, or misconduct.
9. Service Warranties
What we guarantee:
- We will perform services professionally and competently
- Deliverables will be free of critical defects at delivery
- We will fix any defects reported within 30 days of delivery at no extra cost
What we don't guarantee: Specific business results, ROI, revenue targets, or that AI systems will be error-free (AI is probabilistic by nature and may produce unexpected results).
10. Governing Law
These Terms are governed by applicable laws. Any disputes will be resolved through appropriate legal channels.
11. Changes to These Terms
We may update these Terms from time to time. We'll notify you of material changes by email or on our website. Your continued use means you accept the updated Terms.
12. Contact Us
Questions about these Terms?
Email: support@galaxyzenai.ai
By using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.