Privacy Policy
Last Updated: January 15, 2025
We ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our AI services, visit our website, or interact with us.
Email: support@galaxyzenai.ai
1. Information We Collect
Personal Information:
- Contact details: Name, email address, phone number, company name
- Business address: Physical address (if applicable)
- Payment information: Billing details (securely processed by Stripe)
- Communication data: Messages, emails, support tickets
- Project data: Files and information you provide for your AI projects
How We Collect It:
- Website contact forms and booking system (Cal.com)
- Email communications
- Direct conversations (calls, meetings)
- Service platforms and project management tools
2. How We Use Your Information
✓ Deliver Services: Provide AI consulting and development services
✓ Process Payments: Handle billing and invoicing through Stripe
✓ Communication: Respond to inquiries, provide support, send updates
✓ Improve Services: Understand usage and optimize our platform
✓ Marketing: Send relevant updates about our services (with your consent)
3. We Will NEVER:
❌ Sell Your Data: We never sell your personal information to anyone
❌ Share Without Permission: Your data stays private unless you authorize sharing
❌ Spam You: All marketing emails include easy unsubscribe options
❌ Use Your Business Data: Your proprietary information is never used for public AI training
4. Third-Party Service Providers
We share data only with trusted, GDPR-compliant service providers:
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment Processing | Billing information |
| Supabase | Database & Authentication | Account data |
| Cal.com | Appointment Scheduling | Name, email, calendar |
| OpenAI/Claude/Gemini | AI Processing | Project data (when using AI) |
| Vercel | Website Hosting | Usage analytics |
All service providers are GDPR compliant and bound by strict data protection agreements.
5. Cookies & Tracking
We use cookies to improve your experience and understand how you interact with our services.
Essential Cookies: Required for login and core functionality (cannot opt-out)
Analytics Cookies: Help us understand usage patterns (can opt-out)
Preference Cookies: Remember your settings (can opt-out)
Manage cookies: You can control cookies through your browser settings or by enabling "Do Not Track" in your browser preferences.
6. Data Security
We implement enterprise-grade security measures:
- Encryption: AES-256 at rest, TLS 1.3 in transit
- Secure Payment Processing: All payments through Stripe (PCI-DSS compliant)
- Access Controls: Role-based access with multi-factor authentication
- Regular Backups: Daily encrypted backups
- Security Monitoring: 24/7 threat detection
- GDPR Compliance: All tools and providers are GDPR compliant
Breach Notification: In the unlikely event of a data breach, we will notify affected users within 72 hours as required by GDPR.
7. Your Privacy Rights
You have the right to:
✓ Access: Request a copy of your personal information
✓ Correction: Fix inaccurate or incomplete information
✓ Deletion: Request we delete your information
✓ Portability: Export your data in a machine-readable format
✓ Opt-Out: Unsubscribe from marketing communications anytime
✓ Object: Object to certain processing activities
To exercise these rights: Email us at support@galaxyzenai.ai
Response time: We will respond within 30 days.
8. Data Retention
Active Clients: We retain your data while you're an active client and for as long as needed to provide services.
After Service Ends: We retain data for up to 5 years after our last interaction for legal, tax, and business purposes.
Upon Request: You can request earlier deletion by emailing support@galaxyzenai.ai
Legal Requirements: Some data may be retained longer if required by law.
9. International Data Transfers
We operate globally. Your information may be transferred to and processed in countries other than your own through our service providers. We ensure all transfers comply with applicable data protection laws using Standard Contractual Clauses and other approved mechanisms.
10. Marketing Communications
Email Marketing: With your consent, we may send you updates about our services.
Easy Unsubscribe: Every marketing email includes an unsubscribe link. Click it anytime to stop receiving marketing emails.
Important Updates: We may still send service-related emails (invoices, project updates) even if you opt-out of marketing.
11. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If you believe a child has provided us information, contact us immediately at support@galaxyzenai.ai and we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending an email for material changes
Your continued use of our services after changes means you accept the updated Privacy Policy.
13. Contact Us
Questions about this Privacy Policy or how we handle your data?
Email: support@galaxyzenai.ai
14. Compliance & Standards
We follow best practices for cybersecurity and data protection.